Unhappy customer

I was with my daughters in Jet today and had a very bad experience with the manageress and one of their staff who was very unprofessional and disrespectful.The staff member refused to exchange items.We lodged a complaint at customer care and customer care said the items can be exchanged.We went back to Jet to exchange the items and asked for the manager,she came and was very unprofessional, didn't greet and dictated to my daughter what she must take in place of the items returned.I told her she can't dictate to a customer,she was arguing and that is very unprofessional.The staff member who refused in the first place came and said that it was up to the manager to allow the exchange and I told her that is very unprofessional and rude to argue with a customer in front of another staff member and other customers.We are regular customers of jet for years now and never had such a bad experience.We would have bought other stuff but it was to unpleasant to continue with any shopping at Jet Somerset West.I am very disappointed and unhappy with the the staff member's and the manageress' rudeness and unprofessional behavior and the way she handled the complaint.This is totally unacceptable.After all these tears of shopping at jet,I never want to shopping their again and will never recommend anyone to shop their.