1 reviews | Active since Dec 2015
unffair treatment
<p>On Tuesday, 17th of May 2016 i went to Jet stores in Forrest Hill, i have been treated like trash by the cashiers. I went to the till and there was no one, i then shouted for help so that they can come and assist me. Then the Indian lady came after me she also wanted to pay. They chose to assist her before me. That was so unfair since i was there first. The cashier's name was cynthia. she ganged up on me with her collegue who said her name is chwene. Jet is a big store, i did not expect to receive such treament from the employees</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Forest Hill management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they assisted a customer who came after you first , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Forest Hill management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they assisted a customer who came after you first , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Forest Hill management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they assisted a customer who came after you first , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Forest Hill management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they assisted a customer who came after you first , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.