Unfair treatment at jet Richards bay

Dear Customer Service Team,

I hope this message finds you well. I am writing to express my concern regarding a recent experience at the Jet store in Richards Bay concerning a layby I wish to cancel.

Unfortunately, I encountered some difficulties when I tried to cancel the layby. I had already purchased most of the items in cash and sought assistance to either receive a refund or a gift card, similar to the policies offered by other stores. However, I was informed by both the cashier and the store manager that I needed to locate the original receipt as they do not accept phone pictures or my identification document.

Regrettably, the original receipt has faded to the point where it is no longer legible. This situation was quite frustrating, as I felt that my concerns were not taken seriously. The staff members were discussing my issue openly, which added to my discomfort. I attempted to seek further assistance by mentioning that I would contact customer service, but the manager was dismissive and stated that without the slip, nothing could be done.

As a loyal TFG customer for years, this experience has been disheartening. I would sincerely appreciate any assistance you can provide in resolving this issue. I previously logged a complaint over the phone and received a ticket number, but unfortunately, I have not been contacted yet.

Thank you for your attention to this matter, and I hope to hear from you soon.