1 reviews | Active since Jan 2012
********* behaviour towards the client
<p>Good day Sir/Madame!</p> <p>I purchase an electronic griller at JetMart Northgate in Mid October 2015, few months down the line the griller started to t******* the light, I went to return to the store, the store manager says that there's nothing that he can do from his side. I need to wait for a call from the Dynamic team (The manufacturer of the product) to come and fix it. until today 23 weeks down the line, no one has ever called or smsed me yet the appliance was under warranty then. it's a pity that such a big store would do its best to escape from the "Warranty promise" of course the manager saw that the appliance was about 11 months and refused to fix it so that my warranty expires. very disappointed. I'm sitting here with a griller that I can't make use of though I bought it on under warranty.</p>
Thank you for bringing this matter to our attention. We will alert senior management to follow up regarding the defective griller and feedback will be provided to you .Please accept our sincere apologies for the inconvenience as well as frustrations caused to you.
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Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We will alert senior management to follow up regarding the defective griller and feedback will be provided to you .Please accept our sincere apologies for the inconvenience as well as frustrations caused to you.
***/GO
Kind regards
The Edcon Customer Experience Team
