********* and disonest dealings

called the call centre still no joy it seems no one knows what they doing. To take a monthly premium of R40 JET COULD deduct but cannot assist me in the reversals as i never agreed to insurance. Yet it was deducted am i supposed to pay a premium for a dishonest person who just went ahead and did as they pleased. Was told to go to a store and lodge a dispute guess what still no feedback. With the call centre i spoke to DUDU ,BHUZILE,PHUMZILE all i jet from the call centre is that the query has been escalated ever since i initiated it.When doing the investigation the call cntre said that the quagga centre staff and manager has changed thats got nothing to do with me,.Today i called spoke to phumzile and was told that a PHULANI resolved the case.Pethetic service Jet. Maybe the ombudsman for retail can assist me with this matter, BECAUSE JET (EDCON )CANNOT IT SEEMS.