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KB
Kezelle B

1 reviews | Active since Dec 2019

09 Dec 2019, 21:16

Unauthorized subscription fees to Jet account

I am fed up. Over a year ago I settled my Jet account in Full. Not owning them anything, but keeping my account open for any unforeseen events. Them I suddenly received mails from MBD attorneys with regards to fees owed to Jet forR241.78. I phoned MBD and they could not even tell me what it was for and that I must go Instore to Jet to resolve. This I did and Jet told me that a 3rd party company RMCS group which is part of Jet charged subscription fees of Mobicell to my account. I have never even heard of them. First they told me that they had proof in voice recording for this and when I pressed them for the recording as I know I never spoke to anyone about this, they suddenly changed their story and said they have no records.Now it was suddenly a link, what a load of nonsense. I got them to pass credit for half of the amount to my acc. Now outstanding is R141.82. Every time I phone they give ref. And tell me will take 5 working days, nothing is coming of this. Now they have blacklisted me on my credit profile, unacceptable, the account is in dispute and now I want my account holder, Jet to take responsibility for my account. As my account is ultimately with them. How can they let anyone just charge my account without any proof and keep me liable. This is as good as *****. Please assist, I am sure if they do this to everyone, even if this is a small amount, they squandered millions of money out of poor customer. Jet should disassociate themselves with such ******. Please help as MBD refuses to clear my credit score if Jet does not clear my account. I am an innocent victim of telemarking taking fat chances. I want to know who can help with this and claiming from them damages to not only my name, but to my credit score where I have to pay more interest on loans, higher interest on purchasing a vehicle etc. and not being able to get new accounts, because of this.

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Replies (2)
KB
Kezelle B's update10 Dec 2019, 12:48
Reviewer Update
Dear Jet, thank you again for the 100th Reference number and again waiting for months now with all the 5 day waiting periods. These are all my Reference numbers received: *** , ***, ***/GO, ***/GO, ***, ***, ***/GO. O, and thank you for all the managers that promises they will phone me back and never do, you are all doing a FANTASTIC job at JET, Probably underpaid. Thank You Beverly Nqwe, Malusa etc. Jet is responsible for my account and not even you or any of the other 3rd parties, RMCS group/ Mobicell can provide me with any proof of authorization for Subscription fees to my account. Thank you Jet for letting people charge my account without any Concrete proof and (I see this as *****) and not bothering to investigate the matter.
KB
Kezelle B's update17 Dec 2019, 16:51
Reviewer Update
Dear Jet/ Edcon, thank you for sending me a paid up letter with regards to my queries with ***** committed on my Jet account, with complaints that was issued on helopter. Why I had to go to such extremes is beyond me. But still I would like someone with legal experience to assist me with charges against Jet/ Edcon group, as the paid up letter only states that account is paid up full ( I did not pay it, Jet cleared the account as it was ********** charges to my account). The letter states that I must please be advised that the profile records at the Credit Bureau are updated on a monthly basis to reflect factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act. I will still reflect as a bad payer on my credit score for the next 24 months and will be denied certain things, as better interest rate, opening of new accounts etc. Unacceptable as this had nothing to do with me, surely there must be some protection for the consumer on the National Credit Act with regards to such incidents happening to innocent people and that there names must be cleared immediately and all negative views with regards to incident must be cleared and not shown against your name. I am already paying a higher interest rate to the bank for my vehicle that was purchased because of incident and I want to take action for damages against me.