Unauthorized Services On My Account

More than a month ago I called the Edcon Customer Service and logged a complaint regarding the services added on my account which was not authorized by me. I was told by the consultant that they would remove those services from my account. I told her I want a full refund on the Sms,airtime and mobile content fee subscriptions as I am charged for it since 2017 and not receiving it. She said that the department who deals with those queries would call me back within 24-48hrs and do a refund on those amounts. A week later, no answer and I called again. Eventually I received an SMS saying "Your refund call has been logged'' along with my reference number. Yet again the consultant named Petunia told me that I would receive a call from the admin department regarding my refund, up until today.....no call yet. Edcon, this is poor customer service....Feedback is key!!! I have all my statements and I want my refunds!!!!!!!!!