1 reviews | Active since Mar 2014
unauthorized fee
As per telecom between Ms Rose and Mrs L. Rupram on 26 February 2015 the ffg has reference.<br> I have informed Ms Rose that an amount of R19.99 has been added on my Jet account since December 2014- which reads Mobile Content Fee. I was informed that it is a charge by MTN service provider.<br> I was informed that the matter will be escalated and I would receive a call within 24-48 hours.<br> The ffg amounts must be re-imbursed as soon as possible:<br> December 2014 : R19.99<br> January : R19.99<br> February : R19.99<br> <br> The above amounts must be credited onto my Jet account immediately and the mobile content fee must be cancelled from my statement.<br> <br> However I never was a MTN client and do not understand how Jet staff have forwarded my personal infomation to MTN.<br> I have not contacted MTN to subscribe for any info because I am a Cell C client.<br>
Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancellation and credit of the Mobile content will be provided shortly.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
Your query has been escalated to RMCS which is a third party company to Edcon with regards to airtime, further investigations will be done and feedback on the cancellation and credit of the Mobile content will be provided shortly.
Your reference number is ***/GO.
Kind Regards
Customer Experience team
***
Best regards,
