UNAUTHORIZED BILLING

Jet Store has added items on my account without my knowledge and someone in the store is benefiting from airtime which is billed in my account. I spoke to the line manager couple of time regarding the issue and there was no help. i escalated the issue with [Email Removed] until to this day i received no assistance from either. see below response<br> <br> From: Portia Kolobe <br> Date: Sat, Jun 13, 2015 at 12:57 PM<br> Subject: Re: Complain<br> <br> To: [Email Removed] <br> Good day Miss Sibiya<br> <br> With reference to your email received, kindly provide us with your account or identity number to enable us to assist you with your enquiry.<br> <br> Please be advised to give more clarity on your query.<br> <br> Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.<br> <br> Portia Kolobe<br> <br> Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services<br> <br> Telephone +***2 | Fax ***7 | Email [Email Removed]<br> <br> I forwarded everything as per request but no help from them, instead they listed my name.<br> <br> Peter please help<br> <br>