1 reviews | Active since Aug 2015
Unauthorised subscriptions and poor customer services
I'm extremely disappointed with the service I've received from Jet Stores. Despite my repeated requests, they've continued to add unauthorised subscriptions to my account. Initially, I reported a mobile content subscription that I never signed up for. Instead of resolving the issue, Jet Stores added TWO MORE unauthorised subscriptions for Blue Label, which I know nothing about.
I've tried to engage with their customer service team, but they've been unhelpful and unresponsive. As a customer, it's unacceptable to have my account compromised and my concerns ignored. I urge Jet Stores to take immediate action to resolve this issue, remove the unauthorised subscriptions, and provide adequate training to their customer service team.
Until then, I would caution others to be vigilant when dealing with Jet Stores a member of TGF group.
Thank you for bringing this matter to our attention we will escalate your query to our team.
Best regards,
Thank you for bringing this matter to our attention we will escalate your query to our team.
Best regards,
