KK
Kimberley K

1 reviews | Active since Oct 2015

28 Oct 2017, 09:48

Unauthorised charge for Jet Club

I recently made a purchase at the Jet Stores and was informed by a sales assistant that I qualify for a discount. The sales assistant did not inform me that obtaining these discounts would require me to join a Jet Club. However, when he asked that I sign a document, I noted on the document that I was asked to join the club, to which I said no. I did not take any discount and was assured that I was not part of the club. When I received my statement, I noted that I was charged for this club that I DID NOT join.

Firstly I am disappointed with the staff at Jet. To tell me that I qualify for discounts but not to mention that I need to join the Club for the discounts is *********. Had I not read the document, I would have not known. Secondly, how is it possible for me to have join this club if I said no and did not sign anything?

I want to be assured that I will not be charged further for this club and that I will be reimbursed for what was charged.

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Replies (1)
Jet
Jet's reply30 Oct 2017, 12:39
Official

Kindly be advised that the Jet club has been cancelled on the account , this is as per the query with reference number ***/GO. For further clarity you may reach the accounts team on the below details. We apologise again for any frustrations incurred.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.