1 reviews | Active since Oct 2015
Unauthorised charge for Jet Club
I recently made a purchase at the Jet Stores and was informed by a sales assistant that I qualify for a discount. The sales assistant did not inform me that obtaining these discounts would require me to join a Jet Club. However, when he asked that I sign a document, I noted on the document that I was asked to join the club, to which I said no. I did not take any discount and was assured that I was not part of the club. When I received my statement, I noted that I was charged for this club that I DID NOT join.
Firstly I am disappointed with the staff at Jet. To tell me that I qualify for discounts but not to mention that I need to join the Club for the discounts is *********. Had I not read the document, I would have not known. Secondly, how is it possible for me to have join this club if I said no and did not sign anything?
I want to be assured that I will not be charged further for this club and that I will be reimbursed for what was charged.
Kindly be advised that the Jet club has been cancelled on the account , this is as per the query with reference number ***/GO. For further clarity you may reach the accounts team on the below details. We apologise again for any frustrations incurred.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly be advised that the Jet club has been cancelled on the account , this is as per the query with reference number ***/GO. For further clarity you may reach the accounts team on the below details. We apologise again for any frustrations incurred.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
