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nT
nuraan T

1 reviews | Active since Jun 2014

11 Sept 2017, 14:10

Unathorised billing

On 8 september I went to jet store in town centre Mitchell's plain to purchase something on my jet account.when I got at the till I was told to pay R60 first before I cod purchase on my account I ask the lady why? She told me she not sure I should fone edcon and findout.I foned edcon and queried it the lafy told me its for a mobile content fee for R19.99 a month that I didnt pay for a couple of months.I explained to her but I never signed for any mobile content subscription ever with jet how could they authorize it and who activated it? She gave me a contact number for Rmcs the mobile content department I spoke to millicemt and explained while story again she said that an agent will call me to cancel and reimburse me wo my jet account but nobody called me as yet.I would like someone from Rmcs to call me A.S.A.P to sort out this matter as I didnt agree to this subscription with jet.

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Replies (3)
Jet
Jet's reply12 Sept 2017, 11:58
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.We therefore request for the Edcon account number to be provided to us on ***in order for us to be able to offer proper assistance.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply12 Sept 2017, 12:06
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly.We therefore request for the Edcon account number to be provided to us on ***in order for us to be able to offer proper assistance.

Kindly find the RMCS details below

Tel: ***

Email: ***

A reference number for the complaint logged on your behalf is as follows ***/GO.

Kind regards.

Customer Experience Team

Call Centre: ***.

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Review Status
Written
Mon, Sep 11, 2017 2:10 PM

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rashton
Responded
Tue, Sep 12, 2017 11:58 AM

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21.80 hours
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nunu24
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nuraan
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Billing & Accounts
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jet town centre mitchell's plain
Incident Time
Sep 8, 2017
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Best regards,

nT
nuraan T's update13 Sept 2017, 12:37
Reviewer Update
I have contacted Rmcs Yesterday and I was told a request was put in friday when I called to cancel nd reimburse me to my account and that I should contact edcon to follow up if it reflects as cancel on there side which I did but I was told it doesnt reflect as cancelled nd that I was not reimbursed yet.