LN
Lubabalo N

1 reviews | Active since Feb 2016

01 Mar 2016, 10:58

un approved policy/insurance charges on my account

Jet stores assigned 4 of their own insurances with out my consent and agreement and they have been charging these on my account. I enquired about them asked them to be closed, I was assured that they have been closed and in the following month I was not debited. Just after a month the charges were debited again< I went to enquire and I was told that it is the head office that asssigns insurance policies to their customers and the polocies were re acticated again after I have asked them to be de ac tivated. these policies are a Personal Funeral Plan, Legal Plan, Hospital plan and personal accident plan. <br> If hello peter could assist me with stopping these charges and if possible getting my refund back as I have not agreed to pay for these insurances.

0
Replies (1)
Jet
Jet's reply02 Mar 2016, 09:33
Official
Hello phanana,

We thank you for bringing this matter to our attention. Kindly find the direct accounts team details below as the financial services cancellation and reversal request has been escalated to them for further assistance.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,
Customer Experience Team
Call Centre: ***.