*****ulent activity on my account

Good day,

I am writing to humbly request assistance with a *****ulent activity on my account. On the 04th of November I went to pay my account as normal with a monthly installment of R670.00. When I went to make payment on the 03rd of December I noticed that my card was missing. Then I made payment using my identity number.

When I requested for the required monthly installment I noticed that it had increased to R850.00.I then requested for a statement and that is when I noticed that a transaction was made from a Jet store which I am not aware off.

What is disheartening is the fact that the area manager refused to assist even when questioned what verification checks were done to authenticate the transaction? the response was,'We were are obligated and we do not do authentification as it's not part of our procedures'.

I have attached receipts and affidavit requesting your intervention in addressing this matter.