Try all avenues to keep your money

Bought quite a few items at Jet Alberton. Upon arriving home a few of the items were too small for my daughter. I searched the bag over and over again, my receipt not in the bag. Contact Jet Customer services as assumed then the cashier did not give me the slip as there was nothing in my bag. Store manager was very helpful at first and checked the camera's and appears they did chuck the slip in my bag and did not give to me in my hands to put away in a safe place. Store Manager tracked receipt and printed the proof of my purchase - proof of when and how much i paid for the items as well as proof of seeing me on camera . However, she refuses to provide me a copy so i can return my few items for a refund. Her excuse is that its not the original but her copy. 1. Is this still not proof that I paid and purchased the items for that amount?? 2. Is that not the purpose of a receipt? 3. Why throw receipts in a bag - is this to ensure it gets lost? 4. Why am I not entitled to a copy? Any other retail store will assist by pulling a copy for their customers?

I have never experienced such service from any other retail store before. I think Jet is blatantly trying to ensure that customers are unable to request a refund as they don't give you slips in your hand, and refuse to provide you a copy of proof of purchase even though they have even admitted they are in possession of it.

I don't think this is treating a customer fairly at all and I am going to the department of trade and Industry as well as the Consumer Commission. They have the proof of all which is what they require but will not allow me a copy if this to assist me in this matter.

I will not do my shopping at Jet anymore. I prefer the no quibble, no squabble stores who appreciate their customers.