totally irate

on the 1st of July I took my sons phone for repairs as I have cellphone insurance for R40,i don't remember the names but I was firstly greeted with attitude,ok I asked what is the turn around time the lady said she does not know I must the following Monday to check the phone,ok I completed a form and she took the phone and put it in some courier look alike plastic,monday came I went I was told no phones were returned I went again on Thursday still no phones,i went every week mind you I have a little baby I cant be going up and down Jet like I don't have anything better to do,i ent this Saturday as well 1-08-2015 and requested to speak to a manager the manager was disinterested in what im saying and gave me a number to call***,i have been calling that number the whole week no one answer it just taking my time and airtym,im totally disgusted about the treatment and professionalism no one is telling me where the heck is my sons phone,i will have a smear campaign on facebook,twitter and all the other social media about how people should not take your cellphone insurance coz its useless and cancel my policy I don't want it anymore R40 is a lot of money