Torn Couch
<p>My cousin and i lay-by'd a Sleeper-couch at Jet Ellof Street JHB on Sa****ay the 30th April 2016. </p> <p>on the 09th May 2016-Last Monday we went and collected the Couch Just before the Shop Closed...... now due to the couch being collected on a Monday Evening- we never had a chance to asemble & have a thorough look at it Now im confirming that the Couch is Torn especially on the edges & i Demand A new Couch_i find it disgusting that you guys willingly Sold us such a product, and please Dont even say "you were not aware of this" </p> <p>Deal is you give us a NEW couch or you fully Refund us and Collect your raggedy couch Please!</p>
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Replies (3)
Jet's replyOfficial
19 May 2016, 06:48We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart JHB Eloff street management for actioning accordingly as our valued customer reported that the couch purchased in store is damaged. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply19 May 2016, 06:48
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart JHB Eloff street management for actioning accordingly as our valued customer reported that the couch purchased in store is damaged. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
19 May 2016, 09:29jet Customer Experience Team
Thanks for the quick response.
please note that i haven't been contacted by the Shop Manager as yet. i'm currently awaiting the call, looking forward
Thanks
Ntobeko
's update19 May 2016, 09:29
Reviewer Update
jet Customer Experience Team
Thanks for the quick response.
please note that i haven't been contacted by the Shop Manager as yet. i'm currently awaiting the call, looking forward
Thanks
Ntobeko
's updateReviewer Update
08 Nov 2016, 15:01This got easily sorted!
Thanks
's update08 Nov 2016, 15:01
Reviewer Update
This got easily sorted!
Thanks