!!Three weeks No feedback!!

I entered a in-store competition @ Jet stores in Eersterust / PTA in July and was called back on the 1/2 week of August to inform me that I was a winner! The lady on the phone also informed me to go the store which I entered to collect my prize. When I arrived at the store the manager said she did not receive an e-mail to release the prize :-( . I was patient enough and asked for her to follow up with a call and to call me back the coming Monday with feedback. Whilst in the store I asked if I could see the Prize (Mountain Bike), sadly the bike on the marketing material was not the same bike in the store room :-(..the store attendant could not explain why that is.<br> Three weeks later I still don't have any feedback wrt this matter. The store manager keeps on saying that she will follow up and let me know. I STILL HAVE NO FEEDBACK whatsoever.<br> <br> I require only two things:<br> <br> 1) Provide me with the bike on the advert<br> 2) I need to know when the bike will be in my possession<br> <br> <br> <br> <br>