They do not want to cancel funeral cover

On behalf of my mother, Isabel Dhlamini, she cancelled the funeral cover with Jet sometime last year and again in April this year. On all occasions she was given the phone by the in-store consultants to speak to another consultant and tell them she wanted to cancel (its a procedure). she then carried on paying her usual monthly installments thinking the additional benefits were cancelled. She receives her statements by sms...owing to age and level of education, she does not understand how the actual deductions are recorded and only looks for the balance due, and its only when she realized that the balance is not decreasing that she started to inquire again at Eyethu Mall about why her balance is not decreasing and they told her of the funeral cover which she asked for it to be canceled. Now she received a letter from Sue Ellen Johnson, a collections manager at Jet that she should pay a certain amount immediately to keep a good credit record! For the sake of my mother, can you please get a Zulu speaking consultant to get back to her and solve this issue!<br> She is illiterate yes, but she also works hard for her money!