The worst service provided by Jet at Westgate mall

<p>I had a payout for two phones where I was given R1000 for one phone and R1599.00 for another phone. I went to the Jet as Westgate and saw two phones which I liked. The one was a mobicel which I took and the other was a Hisense which I took as well. This Hisense phone has given me problems from day one the battery is very week I charge it and as soon as its full I take it out of the charger after 4 hours it flat/low again. I went back to Jet Westgate and told the cell phone consultant there I told her that I would like to change that phone and get another brand which was for a lesser amount she said she would first find out from the Manager a man by the name Thomas if this would be allowed the Manager said it would not. I then requested that they call the Manager for me he came and explained I have to take a phone for that amount even if its another brand but they did not have any other phones for that amount. I told him that I did not want a Hisense phone and he said thats all they can provide me with. Things started heating up because I didn't want that brand but I was practically been forced to take it. Because I did not want to take it the Manager decided to walk away and left me standing there. That is the first rude person at Jet. Then my fiance went to look for him and told him that I would take a Hisense phone but only if they gave me another one. He came back and called a lady by the name of Lindiwe Gule to provide me with another phone she was very rude and shouted at me when providing me with this phone shouting and telling me that she has knocked off and her bus is leaving her why did I have to be so difficult. She gave me a phone but did not provide me with the papers of the phone and said I should come collect them on Friday and she took my contact number and said she would also call me on Friday. I left but was very unhappy. I got home charged the phone and all but this phone is doing the same thing that the first one was doing so I was done with this brand for good. I couldn't go on Friday as I had an assignment I had to finish off and submit on Monday and I was busy the whole weekend with that. I knocked off early on Monday to go to Jet. I got there and asked one of the consultants to call Lindiwe for me they did and she took her own time and came after some time. When she got there I told her that the new phone she gave me was doing the same thing I would like another phone and that may she please give me my cell phone paper. She was so rude she told me that she will not give me those papers as I disrespected her by not coming on Friday. I told her that I cannot come to Jet every day as I have other responsibilities she still said I'm not getting them I told her to call the Manager for me and she just walked away. I spoke to the other cell phone consultant and asked her to please call Manager for me as this is ridiculous she went and came back and said he would come through I stood there for an hour waiting for the Manager. I then requested the Managers name and Lindiwe's full names. I was then told that the other guy whom they said was the Manager was actually not the Manager but an assistant the real Managers name is Edwin Davids this is the man I waited for so long for. I told the consultant once again to call the Manager (Edwin) apparently he was busy I waited there for another 30 minutes and saw that this is madness I cannot wait to be served for so long. The consultant then decided to give me the full names and I left the shop. I still do not have the cell phone documents they are refusing to give them to me and I have a phone which is giving me problems and the 7 days is about to be finished. The service at Jet Westgate is disgusting I don't think I will ever go and purchase there or advise any one to go there as they don't know how to treat customers nor does the Management. </p> <p> </p>