1 reviews | Active since Jul 2016
The Worst service ever!!!!!!!
<p>Iam very dissappointed on the service i got from Jet (Southgate mall). The is something the employees from Jet mart that assisted me doesnt understand. Jet mart is not a person or a big guy that will come and introduce himself as "Jet Mart"... THEY ARE Jet mart and they have to present it well and be proud of their Store. Whatever service they give out is what Jet or Jet Mart is all about.</p> <p> </p> <p>I opened an account with Jet last month at Jet Mart Souht Gate Mall. well, day 1 of opening my account was fine and was told to come back the following day to take whatever i want as my account has been approved. fair enough. second day when i went there, the guy that was assiting me the prev day was not in. i had to struggle finding someone else to take over. some guy came and tried to assist me, he didnt inform me what was happening, i waited from 20min waiting for nothing! He apparently didnt have access to some system and when he asked the next person to assist, they all told him they are too busy to assist me. i waited even longer to get the card activated and to find out how much i qualified for, still never got anyone to asist.i left the store and went to Jet to activate my account there. A lot of people were actually leaving the store because of the slow service for some reason.</p> <p>When i got to Jet, the lady that was assisting me there never gave me a pre-agreement, she didnt explain how the payment works. When i asked her, she said i musnt worry about the payments. i will only make a payment at the end of July 2016. when i asked her approximately how much must i pay if i use all my credit as an example, she said she cant see because my account is still new(june 2016) , it will only reflect end of July. i got an SMS from Edcon on the 8th of july 2016 saying i must pay to maintain my possitive credit record!!the information that i got from Jet and this SMS is contradicting. I got incorrorect information from Jet when i activated my account and im the one to suffer the consequences ???From bad attidudes of individuals,not getting assisted properly and not getting the correct and relevant information to getting my credit record messed up??</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet South gate management for actioning accordingly as the account was opened in store. A reference number for the formal complaint logged on your behalf is as follows ********** 018/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet South gate management for actioning accordingly as the account was opened in store. A reference number for the formal complaint logged on your behalf is as follows ********** 018/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.