TT
Thulani T
1 reviews | Active since Oct 2024
15 Dec 2025, 07:46
The service was poor...
The service was poor, there was a lady who ate chappies and was rude by the till point
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Replies (1)
Jet's replyOfficial
17 Dec 2025, 10:54Hi Thulani,
Thank you for bringing this matter to our attention. We sincerely apologise for the poor service you experienced during your visit. The behaviour you described is completely unacceptable and does not reflect the standards of professionalism and respect we expect from our staff.
We are especially concerned by your feedback regarding the conduct of the staff member at the till point. Our team members are expected to assist customers courteously and attentively at all times, and we take this type of feedback very seriously.
To enable us to investigate this matter thoroughly and escalate it to the appropriate management team, could you please confirm:
- Which store/location you visited
- The date and approximate time of your visit
Once we have these details, we will take the necessary steps to address the issue and ensure corrective action is taken.
Thank you for raising your concerns. We appreciate your feedback as it helps us improve our service.
Jet's reply17 Dec 2025, 10:54
Official
Hi Thulani,
Thank you for bringing this matter to our attention. We sincerely apologise for the poor service you experienced during your visit. The behaviour you described is completely unacceptable and does not reflect the standards of professionalism and respect we expect from our staff.
We are especially concerned by your feedback regarding the conduct of the staff member at the till point. Our team members are expected to assist customers courteously and attentively at all times, and we take this type of feedback very seriously.
To enable us to investigate this matter thoroughly and escalate it to the appropriate management team, could you please confirm:
- Which store/location you visited
- The date and approximate time of your visit
Once we have these details, we will take the necessary steps to address the issue and ensure corrective action is taken.
Thank you for raising your concerns. We appreciate your feedback as it helps us improve our service.