The relief of receiving a smile that says ' I CARE'

I made a payment in my account R1700 at Jet store in Carlton Centre on the 20.09.17 , then requested more information on making a booking online for a mango airplabe ticket the lady at the till didnt even know wat I was talking about she went back to enquire and said her manager doesnt know if this can be done ... I was shocked that these store employees didnt know thier own product [training is required]

Then i went inlone tryin to book the payment and the card kept declining , these peoole didnt know how to assist and they advised i had no credit but i had just paid my account , i asked them to call the call centre cos it was clear everyone there didnt know wat they were doing ... we called the call centre a rude call agent then dropped the call while i was explaining my query , at this point im starting to get angry.

I decide to go to Jet ellof street , The lady on the 3rd floor looks at me as if im crazy when im explaining , im ready to go mad ...

I look to my left and a gentleman tells me to come through , I go there and the first thing he did was GREET AND SMILE . It calmed me down a bit , he LISTENED to my query before he could PROBE , he then took my card and checked my balance ... did i mention that he is still smiling and seems confident that i will b assisted even though he is not sure what the problem is , he tells me that we need to call the contact centre while we calling we try booking the ticket again on my phone and the transaction goes through !

I want to pass on my gratitude to Paulos/Paul who was on the 3rd floor from Eloff street , you are a star! And deserve an award for your attitude and warness towards clients ...