oM
olgah M
1 reviews | Active since Aug 2015
18 Aug 2015, 10:13
the refuse t cancel my airtime contract @jet
I have a contract with jet RCMS which I have no idea how I came to have and I want it cancelled. They have been giving me the run around for almost a 2 month now. They keep telling me to wait because the process is with Admin. For how long must I wait? I can't even activate BIS
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Jet's replyOfficial
18 Aug 2015, 14:18Hello lolonare,
We must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provided to you shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provided to you shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply18 Aug 2015, 14:18
Official
Hello lolonare,
We must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provided to you shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the overall service experience. We have escalated your query to RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal is done feedback will be provided to you shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***