TN
Tebogo N

1 reviews | Active since Oct 2015

24 Oct 2015, 11:31

The price i see is the price i get

I went to jet Highveld mall this morning(24/10/15) to buy a dress and the dress was R74 when i get to the till point Bawinile was assisting ,she told me that the special ended yesterday (23/10/15) yet the price on that dress was R74 .she told me it was a mistake , so i m asking who's mistake was it ? She told me that she understands.she called Bongi and she failed to assist me because she told me that she can't do a prices change on the system. So my question is that : wasn't i supposed to get that dress with the price i see? I think they need to go back to training because you can't fight with a customer over a prices that she/he see. That was bad service i got from them.

0
Replies (1)
Jet
Jet's reply26 Oct 2015, 13:21
Official
Hello MandlelaTT,

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store please be advised we have addressed this incident with our in store management team with regards to the price difference, you will be receiving direct feedback from our store management shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***