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zama N

1 reviews | Active since Apr 2015

16 Nov 2015, 11:45

The company I work for was liquidated

Good Day,<br> <br> My name is Thembeka Nkosana. In September 2015 the company I worked for was liquidated and I am no longer employed. I went to the nearest Jet Store to close the account since I could not afford to pay for it.<br> My account has an account protection plan. I submitted all the required documentation that was requested by the consultants at the store in order to process my application.<br> <br> Today I received a call from Gloria who informed me that I need to pay my account. She asked me if I received my UIF fund as yet as I would need to pay the account.<br> I then informed her that in September I went to close the account and to apply for the account protection plan cover and I have not had any form of feedback from the store.<br> <br> She then informed me that liquidation is not covered under retrenchment??? Why was I not informed of this when I went to close my account Gloria mentioned that the person I was dealing with did not know what they were talking about.<br> <br> <br> What is the purpose of paying for the account protection plan??????<br> <br> Liquidation is not covered??? Where will I receive money if the company is closed and I am no longer earning an income????<br> <br>

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Replies (1)
Jet
Jet's reply17 Nov 2015, 11:05
Official
Hello zamarh,

As per our telephonic conversation we must apologise for the inconvenience and frustration caused with regards the account protection plan.

We have escalated your query to our account management team to investigate on your account, upon investigation feedback will be provided.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.

Kind regards,
Edcon customer experience team,
***