pP
palesa P

1 reviews | Active since Aug 2014

16 Apr 2015, 16:27

Thank you Kelvin

Hello Peter<br> <br> I received a statement from Jet and Hollard which included financial services which I do not remember signing up for them as a result I was charged monthly. All this time I wasn't paying attention to my statements.<br> I called customer service and reached Kelvin Shookai from Jet Durban who advised that he will do some investigations and update me / give me feedback on a daily basis and he did., all the amount that was deducted was reversed and I'm very happy with his service provided and will like to take this opportunity to thank him. I wish all people in customer service can be as helpful and up to date with their work like him unlike waiting for a call and feedback for decades and sometimes not getting a call back. <br> <br> Many Thanks

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Replies (1)
Jet
Jet's reply17 Apr 2015, 10:48
Official
Hello Paly Minaj,

Wow great service!!! What an awesome comment

Thank you for taking the time and sharing your pleasant experience with us. We are so glad to hear you are pleased with the service you received by Kelvin. This is truly the type of customer service that we promote in Edcon, we will be sure to pass your comment over to Kelvin and his direct manager.

Kind regards,
Edcon customer experience team,
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