Terrible service from manager & POOR QUALITY SHOES

I bought a pair of boys boots (age 4) on Friday 25/05/2018. My son wore the shoes the following Saturday (ONLY ONCE) The same evening, the whole front sole of the boot was loose & torn. I returned it to Jet on the 29/05/2018 (due to transport / working hours I could only get a chance to exchange the item on this day) I was assisted by KENNY MADONSELA (BRANCH MANAGER) this individual told me that my son was kicking stones and as a result physically damaged the item, he was rude. arrogant and irritated, he refused to assist me or hear anything that I had to say.. He belittled me and over-powered me and walked away after our conversation. How dare you think you can still belittle woman, no respect and absolutely no customer service. I have been treated unfairly by you Kenny Madonsela, you represent JET and you have disgusted the brand! You did so in front of your staff, other clients and the cameras in store. JET YOUR QUALITY IS POOR AND HORRIBLE AND YOU NEED TO OWN UP TO THIS. YOUR IN STORE MANAGER/S ARE *********** AND YOU ARE going to lose A LOT OF CLIENTS DUE TO THIS!!!!!!!!