Terrible Service

I will like to escalate a query I have with Jet Store Insurance

I have an account with Jet and also a club member meaning there is a fee that I pay to be a club member, I have been a loyal member with this particular store for 3 years and have never missed a payment. I recently had an issue with my refrigerator and washing machine, I contacted the Jet Insurance on the 17/07/2020 for assistance A service provider was assigned to my query and the 18/07/2020 he arrived to assess the items

He first assessed the refrigerator and advised that the compressor is damaged and due for replacement he further advised that he has a new compressor at home and he can sell it to us at R1700.00, we then refused him to provide us with an item that is not from a store and also wanted to check from stores how much that item cost, He then went to check the washing machine and requested that he takes it to his workshop to assess it and revert of us with his findings, the washing machine was taken for 2 days without any feedback from the service provider Both myself and my husband decided to call the Service provider to bring it back on the (20/07/2020), when we called him that’s when he advised that it will cost us R2500 to purchase an item that is damaged. We insisted that he brings the machine back

The machine was brought back on the 21/07/2020 very late at night (around 23:00) and at that time we didn’t have time to assess if all was in order as it was late. The following day, I realised that my washing machine had scratches on the sides and front also the rubber that hides the *****s were missing. I tried to be civil with this particular guy by contacting him to let him know of the condition of the washing machine.

For the refrigerator I contacted some guy and he went with my husband to purchase the compressor for R700.00 and for the Washing Machine I further had to contact LG to assist and the item was R2000.00. Have we not listened to our instincts we could have lost R1300.00 in total to this guy, Jet store is this the kind of business you are conducting to your clients

I have contacted this individual and every time he gave me excuses todate I have not received my items, Few days after the service provider came to my house, I was contacted by some guy from the insurance to find out if the service was rendered and if am happy with the service. I related what had happened and he advised that he will escalate the matter, I still haven’t received any call

I called and spoke to some lady and she also advised that she will escalate and revert to this day I have not received anything I contacted the insurance again yesterday (17/08/2020) almost a month and spoke to some lady by the name of Masechaba and she advised that she will escalate and Jet will contact me same day, I asked her if she was certain if they will contact me and she assured me that they will certainly call. But nothing

I am so tired of running after Jet and its service provider, am losing airtime having to contact them both, I have to beg for a service that I am paying for. It is such a pity that they don’t even take responsibility for this

Jet insurance can you sort all the scratches on my washing machine and bring back my rubbers and while you are at it please cancel my application as I cant continue with you. I have been paying you guys so well for all this years and has been ok for you people to take my money however for the very first time am asking for assistance from you guys am facing challenges that you are distancing yourselves from, may I further request that when you suggest to attend to this that you don’t call me and apologise cos am going to flip. I have heard enough of your **** apologies. Bring back whats mine and let us part ways in peace please you are unreliable