Terrible service - accounts department

Jet first sent me an sms on Saturday 10 August followed by a call complaining I did not pay my account. I told them the account was already paid on the 2nd of August and they need to check on their side. Monday 12 August I received a statement also not showing payment and it cost me a telephone call to Jet upon which they said there is no payment and that I must send proof of payment to an email address ***. I sent the proof of payment and received an auto reply that I must send it to another email address which I did. Since then no reply, no apology, no confirmation that my payment of R1639 was allocated.

This payment was done in the same manner as I have done for years - via eft. This is unacceptable service and I deserve for this to be rectified together with an apology for threats, increased interest and late charges which I expect to be reversed.