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Stephanie K

1 reviews | Active since Jan 2014

23 Sept 2020, 12:31

Terrible service

Since RCS took over jet the service has drastically dropped. I settled my jet account in July and to my surprise the next month I received statement saying I owe i paid the outstanding balance and next month same issue,I overpaid my account and same month received a sms stating I defaulted I called the cell center and the agent advise that he will escalated the issue and my account with my rectified. I tried purchasing a vehicle and to my surprise Jet has listed a defaulted in payments and making my ICT rating dropped.

I have never defaulted in any of my accounts have tried calling the call center with no luck the call just ends or agents answers and drops the call.i left voice-mail and no1 has contacted me back.

I have logged call via email reference number AR888187.I need feedback ASAP and need my ICT updated

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Replies (1)
SK
Stephanie K's update08 Dec 2020, 13:47
Reviewer Update
For the past 6 months I have been having endless nightmare with Jets .I recieved a paid up letter on 4th October 2020 and to my surprise I again recieved a statement saying I'm owing and to top it I'm listed on ITC.i again paid the outstanding amount ,I called customer care spoke to customer care agent name Nicole she told me there is nothing she can do ,transfered my call and the call cut.