NS
Noxolo S
1 reviews | Active since Mar 2009
09 Jun 2015, 09:02
Terrible Service
On the 2nd of June I went to shop at Jet in Springs and must say that I was not impressed with the service. I waited in a queue for 20 minutes while there were only 2 cashiers working and the other cashiers were cashing up around 17:10. What I don't understand is why would the cashiers close the tills while there were still a lot of customers in the store. Clearly the supervisors on the floor don't know the meaning of priority and Jet really needs to pick their socks because the Springs Branch is just not doing well. I hope the service will improve.
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Jet's replyOfficial
09 Jun 2015, 13:23Hello abellah,
Our attempts to contact you today at 13:11 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident with the store manager regarding to the availability of cashier .
I assure you cashiers will be allocated in store accordingly, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 13:11 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident with the store manager regarding to the availability of cashier .
I assure you cashiers will be allocated in store accordingly, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply09 Jun 2015, 13:23
Official
Hello abellah,
Our attempts to contact you today at 13:11 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident with the store manager regarding to the availability of cashier .
I assure you cashiers will be allocated in store accordingly, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 13:11 PM have been unsuccessful. Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in the matter, I assure you we have addressed this incident with the store manager regarding to the availability of cashier .
I assure you cashiers will be allocated in store accordingly, you will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***