Terrible Service
I have ordered items on the 25th Jan 2018, Its over 5 weeks now and I haven't received my order. I called on Monday 12 Feb 2018 for my order they said its at the store, I called the store they said its not there, Friday 16 Feb 2018 lady from head office called me to say my order is at the store... Called the store.. they said its not there.... I'm very frustrated and disappointed with their service and will not order again
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Jet's replyOfficial
19 Feb 2018, 09:58It is with great displeasure to hear about your overall service experience.
Please accept our sincere apologies for any frustrations occurred die to this incident.
Please be advised your query is referred to Senior management from our online team to investigate and revert back to you within the next 48 working hours to confirm their findings.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Best regards,
Jet's reply19 Feb 2018, 09:58
Official
It is with great displeasure to hear about your overall service experience.
Please accept our sincere apologies for any frustrations occurred die to this incident.
Please be advised your query is referred to Senior management from our online team to investigate and revert back to you within the next 48 working hours to confirm their findings.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Best regards,