SG
SEBASTIAN G
1 reviews | Active since Aug 2018
19 Jan 2019, 09:43
terrible serivce
Poor service, been trying to close an account since December, was advised to pay the closing amount and asked for a cancellation letter, however I get a statement saying I have to pay an installement in Jan 2019, been calling the contact center to get this rectified as I know I have closed the account so what interest am I incurring, hold on the line for 30+ mins and then only to be cut off. This is by far the worse service
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Replies (1)
Jet's replyOfficial
19 Jan 2019, 10:22Dear Sebastian,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to our regional credit office team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to our regional credit office team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Jet's reply19 Jan 2019, 10:22
Official
Dear Sebastian,
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to our regional credit office team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***
Thank you for bringing the above concerns to our attention and please accept our sincere apologies for the lapse in service experienced.
Please be advised your complaint is referred to our regional credit office team to resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Jet Team
***