nM
nomfundo M
1 reviews | Active since Sept 2016
26 Jun 2017, 12:46
terrible quality
<p>Good Day.</p> <p>I bought a pair of shoes for my daughter on the at Jet stores in Gateway on Saturday the 24th of June. The shoes were on sale for R40 (Origanal price was R100). I now see why they were being sold so cheap. After wearing them only once they are now in a terrible state- both shoes got torn in the front of the shoe!! This is shocking! i will never buy from Jet stores again . As much as the shoes were cheap- but you do not expect them to last only 1 day . I also bought leggings, when i got home realised they had a hole at the back (i think it was from the price tag)- i returned them to the shop, and changed for another pair. Guess what? A hole in those too!!</p>
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Replies (5)
Jet's replyOfficial
28 Jun 2017, 09:46Kindly be advised that as discussed over the phone, we have escalated the complaint to the Jet Gateway management to address as our valued customer is not happy with the quality of the shoes that were purchased in store because even the second pair that was provided as a replacement still has a hole in it. A reference number for the formal complaint logged on your behalf is as follows ***/GO . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply28 Jun 2017, 09:46
Official
Kindly be advised that as discussed over the phone, we have escalated the complaint to the Jet Gateway management to address as our valued customer is not happy with the quality of the shoes that were purchased in store because even the second pair that was provided as a replacement still has a hole in it. A reference number for the formal complaint logged on your behalf is as follows ***/GO . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
28 Jun 2017, 09:48Kindly be advised that as discussed over the phone, we have escalated the complaint to the Jet Gateway management to address as our valued customer is not happy with the quality of the shoes that were purchased in store because even the second pair that was provided as a replacement still has a hole in it. A reference number for the formal complaint logged on your behalf is as follows ***/GO . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply28 Jun 2017, 09:48
Official
Kindly be advised that as discussed over the phone, we have escalated the complaint to the Jet Gateway management to address as our valued customer is not happy with the quality of the shoes that were purchased in store because even the second pair that was provided as a replacement still has a hole in it. A reference number for the formal complaint logged on your behalf is as follows ***/GO . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's replyOfficial
28 Jun 2017, 09:48Kindly be advised that as discussed over the phone, we have escalated the complaint to the Jet Gateway management to address as our valued customer is not happy with the quality of the shoes that were purchased in store because even the second pair that was provided as a replacement still has a hole in it. A reference number for the formal complaint logged on your behalf is as follows ***/GO . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply28 Jun 2017, 09:48
Official
Kindly be advised that as discussed over the phone, we have escalated the complaint to the Jet Gateway management to address as our valued customer is not happy with the quality of the shoes that were purchased in store because even the second pair that was provided as a replacement still has a hole in it. A reference number for the formal complaint logged on your behalf is as follows ***/GO . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
nM
nomfundo M's updateReviewer Update
02 Jul 2017, 14:41Good day. On Wednesday I received a call from Melany (gateway branch manager). She advised me that I can return the shoes to any Jet store. Well I have just been to Jet store in Kwamashu as it is closer to home , and the manager there (Nathi Mazibuko) totally refused to take the shoes. He advised that I need to take the shoes back to the Gateway branch!!! This is just shocking service!! Jet you have definately lost a customer , and I will tell many more people about this !!
nM
nomfundo M's update02 Jul 2017, 14:41
Reviewer Update
Good day. On Wednesday I received a call from Melany (gateway branch manager). She advised me that I can return the shoes to any Jet store. Well I have just been to Jet store in Kwamashu as it is closer to home , and the manager there (Nathi Mazibuko) totally refused to take the shoes. He advised that I need to take the shoes back to the Gateway branch!!! This is just shocking service!! Jet you have definately lost a customer , and I will tell many more people about this !!
nM
nomfundo M's updateReviewer Update
02 Jul 2017, 14:46Good day . On Wednesday I received a call from Melany (gateway branch manager ). She advised me that I can return the shoes to any Jet store. Well I have been to Jet store in Kwamashu as it is closer to home, but the manger there (Nathi Mazibuko) totally refused to take the shoes. He advised that I need to take the shoes back to the Gateway branch !!! This is just schocking service!!! Jet you have definately lost a customer, and I will tell many more people about this!!
nM
nomfundo M's update02 Jul 2017, 14:46
Reviewer Update
Good day . On Wednesday I received a call from Melany (gateway branch manager ). She advised me that I can return the shoes to any Jet store. Well I have been to Jet store in Kwamashu as it is closer to home, but the manger there (Nathi Mazibuko) totally refused to take the shoes. He advised that I need to take the shoes back to the Gateway branch !!! This is just schocking service!!! Jet you have definately lost a customer, and I will tell many more people about this!!