Terrible experience with Jet/Edcon

It is unfortunate that this is what it has come to.I opened up a Jet account and bought on it and started paying off in installments,unfortunately due to the pandemic I lost my job,on many occasions I reached out to Jet asking for assistance on claiming from the insurance,infact,on two ocassions employees of Jet/Edcon had actually contacted me and I had requested assistance.I am now expected to go into a store amidst this pandemic to sort everything out.I explained through various emails that I cannot put myself or my family in danger of contracting this device and asked for telephonic assistance.Multiple promises to contact me back were made but nobody phoned back.Now I am recieving sms's saying that my account has been suspended and I need to go into a store.This is not how a company should liase with their clients.Very dissapointing.