Terrible customer service - (Edcon to big to attend to complaints)

I have had a Jet Clothing account now for years. I recently discovered that Jet listed me on ITC for late payment. This was due to them allocating payments a month later. but for them to not even make a call or an sms to inform you this is the case or that there are payment outstanding. My biggest issue is that companies can report you on ITC with an automatic system and you as consumer has no recourse.

I then paid up the account in July as soon as I discovered that they listed me as a late payer. It's now October 2018 and the account is still not closed and the account charges are pilling up and is added. There are lost of charges like airtime balances and club fees that I never signed up for.

Last week the account balance was R171. today after I called the balance is R231.

I emailed all my proof of payment and also the email I send requesting that the account be closed and in this emails I asked that the account be closed and not for them to wait a month later to close the account. but this is exactly what happened. I have been calling edcon for months now and all the staff say is that there is a balance and they cant close the account. Today I insisted to speak to a manager but of course they are to big to speak to customers. the phone dropped after holding on few ...........ever I resorted to get my lawyer to send letters and the account is still not closed. I am so disappointed fed up with the edcon group they are to big to deal genuinely with customers.

The response to hellopeter will be a standard response the same as the auto reply at customer services....

They will not ever see me in any of their stores ever.....