1 reviews | Active since Oct 2016
terrible customer service
<p>my plan was to close off my account. i ended up leaving because its seem liked no one knew what they where doing. was given 3 different amounts that i need to pay but they cant explain what they are for. i am very dissapionted, left with nothing done.. wasted my whole lunch break on nothing. and funny enough its not the first time this happens at the same store.. Jet Menlyn staff needs serious customer service training.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Menlyn management for actioning accordingly as the staff members were slow in assisting our valued customer and you ended up leaving the store without any assistance . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Menlyn management for actioning accordingly as the staff members were slow in assisting our valued customer and you ended up leaving the store without any assistance . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.. The store management will look into the matter and revert with feedback accordingly. . Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.