TERRIBLE CUSTOMER SERVICE

I went to Jet in Cape Gate Mall on the 15th of April 2023. I went to make a layby for items I needed to get and as I approached the cashier's desk, I asked to be helped with making the layby but I was told that I need to wait for the designated employee to do the lay by but was informed by the assistant manager on duty that every employee present at the cash desk is capable of doing lay bys. This was after much time of standing and waiting for the designated employee to come. Eventually one of the cashiers decided to help and whilst being helped, the employee with the name 'Lucky' was helping a different customer and asked the customer whether the customer posseses a rewards card and the customer said no but without asking for the customer's consent, Lucky just started asking the customer's personal details and without consent opened a rewards card for the customer. I do not know what the proper compliant process is but I do know that one does not request personal information without stating the reason and also one does not open any sort of account without the customer's consent.

As an employee of TFG I am very VERY upset with the service I got from the staff at Jet in Cape Gate Mall, especially the employee named Lucky. This needs to be looled at ASAP because we as TFG are not supposed to treat our customers this way. If this is not sorted, I will take matters into my own hands.