1 reviews | Active since May 2012
Terrible Customer Service
<p>I was at Jet Clothing Store at Alberton City on Sunday morning 5th June 2016. I had to exchange a few clothing items for a different size. When i got to the tills the teller, Thabang referred me to Lizzy at the next till and said that she would help me with my exchange. I then moved to Lizzy for help and was made to wait for a good 5-10 minutes while Lizzy stood with a friend filling in her "HomeChoice" new account forms. When I asked why she was not helping me, she said that she would "in a minute" and expected me to wait further while she was busy with non-work related activities. When she eventually stopped to help me she started shouting out to Thabang saying "Why are you passing the customers over to me for assistance, you should never do that again" ... the shouting and arguements between herself and Thabang continued for a couple of minutes. The entire time that i was there, she continued to click her tongue, roll her eyes complaining that it was Thabang that was suppose to help me and not her. She made sure that she makes it very clear and known to me that she was not happy that she had to help me and she continued to do this the entire time that i was there. I could not believe this lady's attitude after she had wasted my time with her own personal things. I then told both of them that i was not happy with the way in which they were treating me, they both very eargly told me to put a complaint in their suggestion box and pointed it to me. Which is a clear indication that they could not be bothered about my complaint and were probably gona remove it from that box the minute i walked out the door. This is more than just terrible customer service. It's pathetic and i struggle to understand why such a reputable store such as Jet would have people like this in their employ.</p>
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable.We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Alberton management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer professionally and accordingly, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable.We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Alberton management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer professionally and accordingly, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.