TERRIBLE CUSTOMER SERVICE

I have been calling JET as of last week Friday 26 January 2018. Explaining that I have paid up this account in full. All that I was requesting was a confirmation letter that I have paid up my account.

I EXPLAINED THE URGENCY OVER AND OVER AGAIN. Everyday I get the same answers, the same questions. There are never ANY MANAGERS on the floor.

This is unacceptable and ridiculous. I expected them to deliver a service as I pay a lot of money. CAN I EXPECT THIS TO BE SORTED ASAP!!!!!!!!!!!!!!!!!!!!!!