Terrible Customer Care

On the 24 May 2015 I bought a jacket with other items at Jet Ladysmith, on the 1st of June 2015 the jacket got torn, I went to the store same day to return it and exchange for another jacket I had already lost the proof of purchase( items bought on account) due to the fact that the jacket fitted me perfectly and I did know there will be a reason for me to return it. I spoke to the manager a lady there who advised me that they need to pick up my purchase record and asked me to wait, I waited for a few minutes and I realised that I am not going to get the assistance today . I requested that they do it the following day which seemed to be the best idea for all parties concerned. Today is the 5th Of June there has been no correspondence none what so ever, anyone who has been to Ladysmith knows how freezing the weather is in Jun I have decided to go to another store and get my self a jacket .My request to you is that you reverse my account the R249.99 failing which I close the account and save my self the headaches and time wasted. Lastly your retail assistance should always bear in mind that none live next to their store people travel and pay the travelling cost.