Taking Advantage of the Elderly

<p>I'm not quite sure what's happening under the new management of Jet and Jet Mart stores but my recent visit with my grandmother was an eye opener not only do I feel they take advantage of old people but they are not even equipt to handle customer grievances themselves. My grandmother has been paying off her account for the last two years and she has not even been receiving her statement only to find that they increased her instalment without informing her now that means for the past year she's been paying off interest on the increased instalment she knew nothing of and that the initial outstanding balance has not even decreased by a cent. I think that Jet is taking advantage of people who will not question but keep paying and as a result a lot of elderly people are suffering due to this.</p>