Swearing undermine by staff

I called the number *** as i was informed that a debit order will go off from my account, but i have settled the account already. I called to enquire why a debit order will run since i have settled the account. The lady that answered the phone was totally improfesional she did not take any of my details, just told me to give her my number she will call me back. She did not say why. i told her that i will hold.<br> <br> I hold for over 10 minutes and i could hear her chatting in the backround and laughing with her friends for the whole 10 minutes when she came back she just said i told you to give me your number i will call you back. I eventualy gave my details. Where upon she said that she will call me back within the next few minutes, I still have not received any call from her or anynone for that matter.<br> <br> I do not want the debit order to go off since i have settled this account.