KL
Kgaogelo L

1 reviews | Active since Jan 2015

27 May 2015, 21:32

Suspicion of cell phone theft

I went to Jet on the 27th of June 2015 to buy winter ankle boots. I got nice black ones. I remember I had my Samsung A5 cell on me as i was form the ladies and had it on me and immediately thereafter wen to Jet in the mall.<br> <br> I went to pay for the boots and left for the Gautrain station. On my way to the station as i was passing Game I reached for my phone in my bag and it was nowhere to be found. I remembered that I had it in the Jet store, I went back t'here. I called it with my other phone with no answer. I asked the guy & the other cashiers & they 'never saw it\. I kept calling and tracing my steps.<br> <br> There was another man who also forgot his phone by the till and he was also told that his phone was not seen.<br> <br> I then asked to see the video footage of he time i was there & said I will be back. After calling it twice again it was answered and I was told to get it at Jet. That other man was also told to fetch it after that when a friend of his called. Nkosikhona was nowhere to be found

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Replies (1)
Jet
Jet's reply28 May 2015, 09:41
Official
Hello KCL,

As per our telephonic conversation thank you for raising your concerns with us. we must apologise for the unpleasant experience in store regarding your cell phone.

We have raised this incident with the store and regional manager ,investigation will be done and feedback will be provided to you shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***