1 reviews | Active since Jul 2009
Supervisor refused to give me my money back
<p>Went Jet mart west street , bought 2 items , . There was some misunderstanding about a receipt , the securities will not let me out without a proof of purchase. Cashier said she gave me a slip but it was not in my bag. I was so upset they made me wait for 30 min for nothing. I told the supervisor that I needed my money back , she refused, to give me my money back. SHE REFUSED. i left all my stuff and my money there. I want my money mina!</p>
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart West street management to address as our valued customer is not happy that the store staff members were unable to assist , and the security guard stop you at the exit due to having no proof of purchase which resulted in you leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 087/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that we have tried calling you on the mobile phone number that you have forwarded us however you were unreachable, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart West street management to address as our valued customer is not happy that the store staff members were unable to assist , and the security guard stop you at the exit due to having no proof of purchase which resulted in you leaving the store without any purchases, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 087/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank You for your promptly response. Can I kindly stress though that the items that I have left at the store I've already paid for. So the store owes me ..I just need my refund thats all please.
Thank You for your promptly response. Can I kindly stress though that the items that I have left at the store I've already paid for. So the store owes me ..I just need my refund thats all please.