1 reviews | Active since Feb 2017

04 Mar 2017, 14:19

Stubborn ******

<p>I was manipulated into a cellphone contract last year around October when I paid my account at Jet. The lady said I would receive a monthly R55 airtime and it would be billed to my account. She didn't explain that it was a contract so I thought it would be convenient.</p> <p>I have been trying since last year to get out of it but all I ever get is a "cancellation has been logged" sms. I spent a lot of airtime calling them & holding on for long without success. I even wrote a review here on Hello Peter & was promised lies. On the 27th February I went to Customer Services at Edgars hoped this time it would be cancelled. </p> <p> </p> <p>To this day these stubborn ****** who do not even care about Hello Peter reviews have not helped me.</p> <p> </p> <p>Somebody please help, what can I do?</p> <p> </p> <p>Why do we even have to put stars here? They deserve none</p>

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Replies (3)
Jet
Jet's reply06 Mar 2017, 09:59
Official

We have received your concerns and apologise for the inconvenience caused by the matter.We have escalated the matter to the RMCS team for actioning, and feedback will be reverted directly to you.

Kindly find the RMCS details below

Tel: ***/ ***

Email: ***

A reference number for the complaint logged on your behalf is as follows.

***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

's update06 Mar 2017, 14:33
Reviewer Update

Absolute *******. You just copy & paste the same response but don't solve anything

's update06 Mar 2017, 14:35
Reviewer Update

Kind regards my foot