STOP SELLING APPLIANCES THATS DONT WOR****!!
<p>I bought a top loader 13kg washing machine on the 31/08/2016 from Jet stores in Eloff Street Johannesburg and in November the stupid machine stopped draining any water out, it was booked in for a repairs and this really ****ed me off, how can a 2 month old washing machine be broken???Is this your standard Defy and JET?? Is this what the SABS really approved and you guys sold to us??IS THIS WHAT AM GOING TO PAY FOR????Never the less, the machine was fixed and continued to work even though it sounded like a 5 year old washing machine. Yesterday the machine stopped workings again, imagine!!! Called Defy to report that their product is useless, and i want a replacement or my refund, i was told that the person who can make that decision is on leave, how is that my problem??Am i supposed to wait for that person to come back? Whilst i have a useless machine at home that’s not working? I never knew that your company is a one man show. I HAD LG WASHING MACHINE FOR YEARS AND I NEVER HAD ANY PROBLEMS WITH IT, i just wonder if you will ever match up to their standards.AM TAKING THIS FURTHER!!!!</p> <p> </p> <p> </p>
Thank you for bringing this matter to our attention. We can understand how disappointed you are with the recently bought Defy washing machine from our store. Please note that appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
o the product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
o the original components and accessories are also returned; and
o the original plug has not been tampered with.
The store can only book your machine for repairs and only the supplier can advise if the new machine can be issued or not.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We can understand how disappointed you are with the recently bought Defy washing machine from our store. Please note that appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
o the product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
o the original components and accessories are also returned; and
o the original plug has not been tampered with.
The store can only book your machine for repairs and only the supplier can advise if the new machine can be issued or not.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We can understand how disappointed you are with the recently bought Defy washing machine from our store. Please note that appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
o the product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
o the original components and accessories are also returned; and
o the original plug has not been tampered with.
The store can only book your machine for repairs and only the supplier can advise if the new machine can be issued or not.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. We can understand how disappointed you are with the recently bought Defy washing machine from our store. Please note that appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
o the product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
o the original components and accessories are also returned; and
o the original plug has not been tampered with.
The store can only book your machine for repairs and only the supplier can advise if the new machine can be issued or not.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***