BH
Babalwa H

1 reviews | Active since Feb 2019

26 Sept 2022, 18:14

****** phone by Jet employee

I was in the store this afternoon and left my phone accidently at the till and it was ******. went back less then 2mins and the phone was gone and the girl that assisted me was at the back. Find my phone showed the phone was still at Jet store and was ringing but conveniently when they call it in store its off but when i called at work it was ringing. That girl stole my phone and the store's security footage is also conveniently not working since the load shedding started. How does such a big store not have security cameras knowing they could loose a lot of things? Do you people vet your staff or do you just hire for the sake of hiring? how many other people have lost items in store and were told the cameras aren't working? How safe or how are we supposed to trust the staff because it seems they can ***** stuff knowing nothing can be done because there wont be any footage

0
Replies (5)
Jet
Jet's reply27 Sept 2022, 08:28
Official
Hi Babalwa,
  We  appreciate you letting us know.  Please can you urgently provide the store name so we can escalate this with the relevant store. 
BH
Babalwa H's update27 Sept 2022, 18:53
Reviewer Update
Jet Promenade in Mitchells Plain, returned to the store with police officers this morning and they fed us the same story of their cameras being off and apparently another customer's phone went missing in the store. So clearly none of us safe in your store
Jet
Jet's reply28 Sept 2022, 08:23
Official
HI Babalwa,
 Thank you for bringing this matter to our attention we will escalate your query to our team. 

BH
Babalwa H's update05 Oct 2022, 20:34
Reviewer Update
how does the matter get resolved when I didn't receive any calls or communication from said area manager who says I didn't know whether I had my phone on me or not? if they had cameras they would have seen that I had my phone on me.
Jet
Jet's reply06 Oct 2022, 11:10
Official
Hi Babalwa,
 we will escalate your query to our team