****** money

Well... since 2013 I have been double billed for cell phone insurance. I discovered this and reported it. I have been calling the call centre for a whole month. Even though they acknowledged the mistake. .. They refused to refund my account. The operators put the phone down in my ear everytime I try to have this fixed. I'm disgusted that not even the managers are willing to assist. The store staff cannot assist. I have been screamed at by an complaints agent on a recorded line as she felt I'm not entitled to reimbur*****t. I think that the company is so big they realise good service isn't really a must anymore. They have never apologised nor stuck to their promise to rectify the problem. I waisted a total of 7 hours of my life thus far on the phone with this call centre. Please don't use this company for anything. Ever. I was on my last call a moment ago for 58 minutes . I spoke to 4 people. The last one has me on hold and then dropped the call. I shall now start from the beginning as I must do each time I call.